GSA MAS
Contract Number: GS-00F-018DA
Special Item No. 33411 Purchase of Equipment
Special Item No. 811212 Maintenance, Repair Service and Repair Parts/Spare Parts
Special Item No. 54151S Information Technology Professional Services
Special Item No. 54151HACS Highly Adaptive Cyber Security Services
Special Item No. 611430 – Professional and Management Development Training
Resources
GSA SIN 132-12 – Maintenance, Repair Service and Repair Parts/Spare Parts (PDF)
SIN 33411 – Purchase of Equipment
FSC Class 5805 - Telephone and Telegraph Equipment
Audio and Video Teleconferencing Equipment
SIN 811212 – Maintenance, Repair Service and Repair Parts/Spare Parts
SNAP will provide a high level of expertise and technical support. The initial services of the SLA are outlined below:
-
Dedicated toll-free number provided (with emergency option available)
CTS certified engineer available between 8:30am-7pm M-F (EST) – immediate phone troubleshooting within these hours
Answering service for calls outside of times provided above – calls will be returned upon regular business hours (stated above) unless an emergency
-
Dedicated web-based trouble ticket system provided
-
Work with existing source code to resolve any conflicts with replaced equipment
-
If the end user is unable to diagnose and repair the problem, SNAP will dispatch a technician to the site to work with the end user. This service will be billed as time and materials.
SNAP will provide space in the warehouse to house spare parts or lamps provided by the Customer. SNAP is flexible and willing to address any additional requirements or changes to this proposal requested by Customer.
SIN 54151S – Professional Information Technology Services View
FPDS Code D302 IT Systems Development Services
FPDS Code D306 IT Systems Analysis Services
FPDS Code D307 Automated Information Systems Design and Integration Services
FPDS Code D308 Programming Services
FPDS Code D310 IT Backup and Security Services
FPDS Code D311 IT Data Conversion Services
FPDS Code D316 IT Network Management Services
FPDS Code D399 Other Information Technology Services, Not Elsewhere Classified
SIN 54151 HACS – Highly Adaptive Cyber Security Services
FPDS Code D310 - IT and Telecom- Cyber Security and Data Backup
SIN 611430 – Professional and Management Development Training
FPDS Code U099 – Other Education and Training Services