GSA IT Schedule 70


Contract Number: GS-35F-0788R

Special Item No. 132-8 Purchase of Equipment
Special Item No. 132-12 Maintenance, Repair Service and Repair Parts/Spare Parts
Special Item No. 132-51 Information Technology Professional Services


Resources

GSA IT Schedule 70 (PDF)

GSA IT Schedule 70 (HTML)

GSA IT Schedule 70 Website

GSA SIN 132-12 – Maintenance, Repair Service and Repair Parts/Spare Parts (PDF)

SIN 132-8 Purchase of Equipment


FSC Class 5805 - Telephone and Telegraph Equipment

Audio and Video Teleconferencing Equipment

SIN 132-12 – Maintenance, Repair Service and Repair Parts/Spare Parts


SNAP will provide a high level of expertise and technical support. The initial services of the SLA are outlined below:

  • Dedicated toll-free number provided (with emergency option available)

    • CTS certified engineer available between 8:30am-7pm M-F (EST) – immediate phone troubleshooting within these hours

    • Answering service for calls outside of times provided above – calls will be returned upon regular business hours (stated above) unless an emergency

  • Dedicated web-based trouble ticket system provided

  • Work with existing source code to resolve any conflicts with replaced equipment

  • If the end user is unable to diagnose and repair the problem, SNAP will dispatch a technician to the site to work with the end user. This service will be billed as time and materials.

SNAP will provide space in the warehouse to house spare parts or lamps provided by the Customer. SNAP is flexible and willing to address any additional requirements or changes to this proposal requested by Customer.

SIN 132-51 – Professional Information Technology Services View


FPDS Code D302 IT Systems Development Services
FPDS Code D306 IT Systems Analysis Services
FPDS Code D307 Automated Information Systems Design and Integration Services
FPDS Code D308 Programming Services
FPDS Code D310 IT Backup and Security Services
FPDS Code D311 IT Data Conversion Services
FPDS Code D316 IT Network Management Services
FPDS Code D399 Other Information Technology Services, Not Elsewhere Classified