Enterprise Content and Knowledge Management

Multiple challenges these days compound to make Enterprise Content and Knowledge management a strategic imperative for organizations. These issues are in many ways the confluence of downsizing in many government and commercial organizations, proliferation of content in siloes, meeting compliance governance, a highly dispersed workforce, graying – retiring employees, and the strategic need for immediate access to knowledge for decision-making. Whether it is tacit or explicit knowledge, SNAP’s approach to content and knowledge management is focused on assisting our clients in meeting goals and objectives via effective management of organizational knowledge. The main tenets of our strategy are:

  • Identifying best practices through benchmarking
  • Analyzing content and knowledge resources, IT infrastructure, target audiences, and business needs and objectives
  • Providing mechanisms for creating, converting, and publishing content
  • Providing mechanisms for capturing, finding, routing, and sharing knowledge
  • Assisting in implementation and application
  • Developing governance structures that incentivize participation and usage
  • Applying Change Management best practices to institutionalize and create a supportive culture
  • Monitoring and measuring effectiveness, efficiency, and success to ensure optimal achievement of business objectives
Knowledge Management Graphic

While we have forged strong partnerships with vendors and have proven experience with industry leading tools such as SharePoint, Alfresco, and others, our approach is vendor-agnostic, driven by architecture, business process engineering, and data strategies that are tailored to each engagement. We design enterprise content and knowledge management solutions using a wide array of tools including online collaborative environments, web-based knowledge distribution applications, user-focused knowledge capture processes, electronic performance support systems, and innovative workforce training solutions.